Help on the phone


You can call the BIG Hotline.


What is the BIG Hotline?

BIG stands for Berliner initiative against violence against women.

Hotline is another word for: phone counseling.

You can call there if you need help.


Even if you don't speak German.

A female interpreter will help you then.

She will translate:

  • What you say.
  • And what others say to you.

You can reach the BIG Hotline every day.

At any time.

Around the clock.

  • You can call.
  • Or you can write an e-mail.
  • You can also send a fax.


You don't have to tell them your name.
If you don't want to.


When can the BIG Hotline help you?

  • If you don't know yet:
    Is this violence?
  • When other people say: "It´s not that bad."
  • If you don’t know exactly what you want to do.
  • If you don't know yet:
    Where can I get help?
  • If you are looking for a place in a women's shelter
    or in a safe apartment.
  • If you want to submit applications at a court.
    For example:
    So that your partner is not allowed near you.
    So that your partner is not allowed into the apartment.
    Or into the refugee apartment.

Then call the BIG-Hotline.


Where to go from here?

The employees will counsel you.

They will give you tips and information.


An employee can also meet with you.

At a safe place.

You can think together:

  • What help do you need?
  • Where to go from here?